If our system cannot find your email address, you may be entering the wrong one. Keep reading.
I cannot remember the email address I used on my account.
Use your account's username and password to log into X.
If that does not work, visit our password request form and enter the username or email addresses or mobile phone number you think you used. Then, check all your email inboxes – we will send password reset instructions to the account's email address.
I cannot remember the phone number I used on my account.
If you are prompted to enter a mobile phone number when requesting a password reset, and cannot remember what phone number you used, enter your username or account email address.
I think my account has been hacked!
See our 'hacked' help page for next steps, including a quick way to contact us for assistance.
I have lost access to the email address I used when I signed up
If you don’t have (or aren’t logged in to) the X app, try to log in to your X account on X.com using just your username and password. As soon as you are logged in, update your email address in your account settings.
If you did create a new account but cannot log in, request a new password. Be sure to check your spam and junk folders for our password email.
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