Uninstall/reinstall the X app on your Android device
If you’re having trouble with the X for Android, first restart your device
Sometimes turning your device off and then on again can clear up any issues. If you’ve tried that and it didn’t work, try our other troubleshooting techniques.
Check your network connections
After powering down your device, make sure you have a strong data connection.
If you have a network connection but WiFi is turned on, your device will default to the WiFi connection.
If you’re using WiFi to connect to the X for Android app, try an alternate WiFi connection. If one works and the other does not, it is most likely that the WiFi connection does not accept SSL or is blocking X.
If you’re connected to a VPN, try turning it off. If turning off the VPN fixes your connectivity issue, you’ll need to contact your VPN provider for help.
Clear the app's data
Clearing the app's data helps the app run faster and solves many common issues. Clearing data from the app won't remove your account from the app or any of your account information, but it will reset your notification and sync settings to their default settings.
From your device's home screen, tap the Settings icon.
Select the X app, scroll down and tap Clear Data.
If you've cleared your data but are still experiencing the issue, try turning your phone off and then on.
Log out of your app and log back in
If clearing your app's data or turning your phone off and then on again didn't work, you should try logging out of the app and then logging back in. If you’ve enabled login verification on your account, be sure to store a backup code before logging out.
Logging out of your account will clear your drafts. Before completing the steps below, save any X drafts you’d like to keep.
To log out of X for Android
In the top menu, you will either see a navigation menu icon or your profile icon. Tap whichever icon you have and select Settings and privacy.
Tap Account, then tap Log out. This will not deactivate your account, rather this will only log your account out of the app.
Confirm the removal of the account by tapping OK.
To log back in to your account
After logging out of the account, you can add it back by opening the app and tapping Log in.
Enter your username and password.
Tap Log in.
Uninstall and reinstall the X app on your Android device
If you’ve enabled login verification on your account, be sure to store a backup code before uninstalling the app.
Logging out of your account will clear your drafts.
From your home screen, press the menu button and select Applications.
Select Manage Applications.
Tap the Uninstall icon at the top.
If the X for Android app came preloaded on your device, it may not be possible to remove the app completely. Uninstalling will uninstall the latest update. After uninstalling the latest version, you can update the app again from the app store.
To install the X for Android app
Open the Google Play app or another app store that features the X for Android app.
Search for X for Android.
Select Download and accept the permissions.
Once the X for Android app finishes downloading, open the app and sign in.
If you're seeing Unauthorized or Invalid username and Password when you try to sign in, this is likely caused by incorrect time zone settings or an outdated version of the X client application. Please make sure your X client is up to date with the latest version and that the date, time and timezone settings are set to update automatically.
Press the menu button from your home screen.
Select Date & Time.
Make sure the option to Set Automatically is enabled.
Some people experience issues with third party keyboards on Android devices. For the best X experience, make sure you’re using the keyboard that came with your phone or device.
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