Accessing Media Studio
How do I get permission to access Media Studio?
Currently, access to Media Studio is given on an invite-only basis. If you do not have access to Media Studio, please reach out to your account manager.
How do I access Media Studio?
To access Media Studio, go to studio.twitter.com and log in using your Twitter credentials. You can also go to Twitter.com, click on the More button within the side menu and then click on the Media Studio button.
Which internet browsers are supported?
Chrome, Firefox, and Microsoft Edge are fully supported.
Safari is supported, except for uploading VOD custom thumbnails.
Internet Explorer is not supported.
Can I use Media Studio with adblockers enabled?
Generally yes, though some functionality, like adding users to your account, will not work when adblockers are enabled. Either turn off your adblocker, or allowlist the twitter.com domain in your adblocking software. The page should then load upon refresh.
Managing permissions across accounts
Why do I see a blank/white page when I try to edit access/roles/permissions for Studio?
Adblockers will block the content of the page. Either turn off your adblocker, or allowlist the twitter.com domain in your adblocking software. The page should then load upon refresh.
Why isn’t an account appearing in the username search field?
Most commonly this occurs when the handle was just created; wait 24 hours and try searching for the username again. If after 24-hours the handle does not appear, please reach out to your account manager for assistance. If you do not have a account manager, you can file a support ticket here: https://help.twitter.com/forms
I added an account, why can’t I see it?
You cannot grant yourself access to another account. In order to see the contents of another account, they would need to grant you access. For more information, follow the instructions for ‘How to add additional people to your Media Studio account’.
Can I change a role for an existing user?
Yes, click ‘Edit access’ at the top of the page and make any necessary modifications to the listed users.
Can I manage media libraries for multiple usernames?
Yes, once someone has given you access to their Media Studio account, you can switch between accounts via the dropdown on the top-right.