Help with account deactivation

How to deactivate your account

Learn how to deactivate your account. If that doesn't work, come back to this page for more troubleshooting.

I tried to deactivate, but it says I have the wrong password

You may need to reset your password. Try requesting a password reset email.

I lost access to the email address I used to set up the account

Deactivation is an action that must be taken by the confirmed account holder or by request of a confirmed account holder. Unfortunately, unless you can contact us from the confirmed email address (or have access to the verified mobile number on the account), we will be unable to deactivate the account on your behalf.

I deactivated my account, but it keeps getting reactivated

If you receive an email that your account has been reactivated, and you did not log in to reactivate, your account may have been compromised. If you suspect your account may be compromised, follow instructions on how to secure your account. After you have successfully changed your password and reviewed your account connections, you can deactivate your account again.

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