Twitter Blue help

A Twitter Blue subscription gives active subscribers access to premium features on the Twitter account they were logged in to at the time of purchase. After purchase, you as a subscriber can enjoy Twitter Blue on any platform where you’re logged in to that specific account. If you have multiple Twitter accounts, you won’t have access to your Twitter Blue features when logged in to your other accounts. Learn more about Twitter Blue features and platform availability.

For help with purchasing or managing your subscription, see the FAQs below.

 

Signing up for a Twitter Blue subscription

 

How do I sign up for Twitter Blue?

We’ve launched Twitter Blue in the US, Canada, Australia, and New Zealand. In these regions, Twitter Blue is available for in-app purchase on Twitter for iOS and Android, or on twitter.com through our payment partner, Stripe. 

To sign up for Twitter Blue, first log in to the Twitter account you want to purchase a subscription for and follow the payment prompts that appear when you select Twitter Blue from the profile menu. If you ever need payment help, please contact Apple Support on Twitter for iOS, Google Support for Android. 

If you made your purchase on twitter.com, select the Contact support option from your Twitter Blue subscription settings

Note: Once active, your Twitter Blue subscription is available anywhere you use the Twitter account associated with your purchase, but not all features may be available on all platforms at all times.

 

 

I added Twitter Blue to the wrong Twitter account, can I switch it?

At this time, if you’d like to transfer Twitter Blue to another Twitter account, the first step is to log in to your account from the device you purchased your Twitter Blue subscription. Once you’re logged in, cancel your existing subscription on that account. 

The final step is to repurchase your subscription from the Twitter account you’d like to access your Twitter Blue features. If you repurchase Twitter Blue before the subscription period expires on the initial account, you shouldn’t incur any additional charges. Renewal charges will still occur monthly, based on the date of the initial purchase. 

 

 

How do I know if my subscription is active?

When Twitter Blue is active on your account, a check mark will appear on the Twitter Blue settings page. If Twitter Blue is not active on your account, tapping or clicking on Twitter Blue in the main menu will take you to a sign up page. Learn More about subscribing to Twitter Blue.

 

Multiple accounts

 

Can I have more than one Twitter Blue subscription?

Right now, you can only have one active Twitter Blue subscription at a time. 

Note: Family plans on device apps cannot share a subscription. 

 

 

I manage several accounts for a group or organization. Is Twitter Blue available for enterprise?

Since you can only have 1 active Twitter Blue subscription at a time, right now we’re not offering enterprise subscriptions. 

 

Help with your Twitter Blue features

 

I paid for Twitter Blue, but I cannot access my subscription features. What should I do?

It might take a few minutes for your features to become available. If you continue to have issues, navigate to Contact Support from your subscription settings. 

 

 

What happens to my features if I cancel and resubscribe?

We hope you’ll love Twitter Blue, but if you need to pause or cancel your subscription, access to your features expires at the end of your billing cycle. If you decide to resubscribe, you’ll need to customize your app appearance again, but we’ll leave those Bookmarked Tweets in the folders you made before you canceled. 

 

 

What happens to my features if I travel to a region where Twitter Blue is not available for purchase?

Twitter Blue features are accessible anywhere an active subscriber travels to. Subscriptions are still only available for in-app purchase in the US, Canada, Australia, and New Zealand.

 

 

When are new features released in Labs?

We release new features in Labs as they’re ready. Follow @TwitterBlue to keep up with the latest updates. 

 

 

How do I provide feedback about the lab features?

We’d love to hear what you think about the features we’re testing. Tag @TwitterBlue, and include #TwitterBlueFeedback to let us know what you think.

 

Managing your subscription payment

 

How will you bill me for Twitter Blue?

Your Twitter Blue monthly subscription is billed through the payment provider you signed up through at the time of purchase. Billing happens around the same date each month.

 

 

My payment declined. What should I do?

If you think there’s a mistake, please contact your card issuer.

You can change the payment method from your device settings or device support if you purchased your subscription on Twitter for iOS or Android

When you subscribe through our payment partner Stripe on twitter.com, you can update your payment from the Billing Summary available from your Twitter Blue home page. 

If you still need help, select Contact support from your subscription settings

 

 

How do I change the payment method or billing information for my subscription?

You’ll manage billing and payment information directly with the purchaser you used to sign up for Twitter Blue. 

To change your payment method for your subscription, go directly to your devices’ app store, your device settings or contact Apple Support for help with Twitter for iOS, and Google Support if you subscribed through your Android device. 

If you subscribed on twitter.com, update your payment and billing information from the Billing Summary available from the Twitter Blue menu. 

 

Help with a bug or error message

 

Purchases from this device have been disabled

You may see this error if your Apple ID or Google Account is set to restricted purchasing, like parental controls. If your account isn’t set for purchase restrictions, and you receive this error, please contact Apple Support or Google support directly. 

 

 

Purchase can’t be completed

If you are located in a region where Twitter Blue is available and still see this message, check your network connection and try again later.

 

 

Can’t connect to your device’s app store

If you have trouble connecting to your device’s app store, you may be experiencing network or server issues and need to try making your purchase again later.

 

 

I’d like to report a bug

We’re sorry you’re having trouble with Twitter Blue. Please report your issue from the Get Support form accessible from your Twitter Blue settings.

 

Managing or cancelling your Twitter Blue subscription

 

How do I cancel my Twitter Blue subscription?

We hope you’ll love the features we’ve released, but if you need to pause or cancel, you’ll manage your subscription through whatever platform you used to subscribe. If you purchased your subscription from:

  • Twitter for iOS: cancel from your Apple device’s Account Settings or in the “Subscriptions” section of the App Store.
  • Google: cancel your subscription by visiting the Subscriptions section of the Google Play Store. 
  • Twitter.com: Log in to your account. From the profile menu, click on Twitter Blue. Click Manage Subscription. 

For people living in the EU or UK wishing to exercise a right of withdrawal, you can find Apple's and Google's respective cancellation instructions, related refund policies, and model cancellation form for the App Store here and for Google Play here. For purchases made on twitter.com through our payment partner Stripe we recommend submitting your request from the Get support form found in your Twitter Blue settings. You can also download and submit the cancellation form by mail to:

Twitter International Company,
One Cumberland
Place, Fenian Street Dublin 2, D02
AX07 Ireland
Attn:Twitter Blue Customer Support

Note: Cancel your subscription at least 24 hours before the auto-renewal period, to avoid further charges. Cancelling won’t give you a refund for fees already paid, but your features won’t expire until the end of the period you’ve already paid for.

 

 

I don’t want Twitter Blue on my account anymore, can I get a refund?

All Twitter Blue subscriptions are non-refundable, except where required by law, including subscriptions on blocked accounts.

For more information about refunds, please read the Twitter Purchaser Terms of Service.

 

 

I’m part of an Apple or Google Play family group, will Twitter Blue be available to everyone in the group?

You can only have one active Twitter Blue subscription associated with a purchased subscription. It is not available for family sharing. 

Note: If someone buys a Twitter Blue subscription by accident, you must cancel from the account that purchased the subscription. All purchases are non-refundable, except where required by law.  

 

 

How do I reactivate my Twitter Blue subscription?

If you had to pause your subscription and wish to resubscribe, you’ll sign up the same way you did before. Your previous settings should appear as they did before you canceled.

 

Suspended accounts

 

My account was suspended, what happens to my Twitter Blue subscription?

A Twitter suspension will not automatically cancel your Twitter Blue subscription, so you’ll need to cancel your subscription through the platform you subscribed from to avoid any further charges. For example if you purchased your subscription on Twitter for iOS, you must carry out your cancellation on Twitter for iOS. 

If you signed up on twitter.com with our payment partner Stripe, and your Twitter account gets suspended, your subscription is automatically canceled. 

Note: Twitter Blue is non-refundable, unless required by law, even if a Twitter account with a Twitter Blue subscription is suspended for any reason. 

 

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