goglobalwithtwitterbanner

Twitter Blue help

Subscription help

Where can I sign up for Twitter Blue

I added Twitter Blue to the wrong Twitter account, can I switch it?

I’m in Australia/Canada, and can’t subscribe to Twitter Blue, what should I do?

How do I know if my subscription is active?

Someone I know is using Twitter Blue on an Android, why can’t I?

 

Multiple account help

I have more than one Twitter account, do I need to pay to the Twitter Blue subscription fee on each account?

Can I add Twitter Blue to all of my Twitter accounts during the same purchase? 

What if I have more than one Apple ID?

I manage multiple accounts for a group or organization. Is Twitter Blue available for enterprise?

 

Twitter Blue feature help

I paid for Twitter Blue, but I cannot access my subscription features. What should I do?

What happens to my features if I cancel and resubscribe?

I need help with Undo Tweet

Where can I access Undo Tweet? 

How do I undo my Tweet after the notification disappears?

Why didn’t my Tweet send? 

 

Billing & payment help 

How will you bill me for Twitter Blue?

Can I change my subscription billing date?

My payment declined. What should I do?

How do I change the payment method for my Twitter Blue subscription? 

 

I need help with a bug or error message

Purchases from this device have been disabled

Purchase can’t be completed

Can’t connect to App Store

I’d like to report a bug

 

Help managing Your Twitter Blue subscription

How do I cancel my Twitter Blue subscription?

I don't want Twitter Blue on my account anymore, can I get a refund?

A family member bought Twitter Blue by accident, what should I do?

I’m part  of an Apple family group, will Twitter Blue be available to everyone in the group?

How do I reactivate my Twitter Blue subscription?

 

Suspended account help

My account was suspended what happens to my Twitter Blue subscription

My Apple ID was suspended, how do I cancel Twitter Blue?

Subscription help

Where can I sign up for Twitter Blue?

We’ve released this feature on iOS, and are still developing for Android and desktop. 

If you use Twitter for iOS and you’re logged into your Twitter account, tap to navigate to the main menu. Tap Twitter Blue. Then tap Subscribe. Follow the payment prompts for immediate access to your subscription. If you need help completing your payment, please contact Apple Support.

 

Visit How to customize features and manage your Twitter Blue subscription for step-by-step directions on how to subscribe to Twitter Blue. 

 

I added Twitter Blue to the wrong Twitter account, can I switch it?

At this time if you’d like to transfer Twitter Blue to another Twitter account, you’ll need to make sure you’re logged in from the Apple ID you used to purchase Twitter Blue and cancel your existing subscription on the current account. While still logged in from the Apple ID you used for your initial Twitter Blue purchase, repurchase your subscription from the Twitter account you’d like to access your Twitter Blue features. When you repurchase Twitter Blue before the subscription period expires on the initial account,  you shouldn’t incur any additional charges. Renewal charges will still occur monthly, based on the date of the initial purchase. 

 If you need more help switching your subscription, contact  Apple Support.

 

I’m in Australia/Canada, and can’t subscribe to Twitter Blue, what should I do?

During this limited release, if you live in Australia and Canada and still can’t purchase Twitter Blue, please check the regional settings of your Apple ID. If you still have problems, please contact Apple Support.

 

How do I know if Twitter Blue is active on my account?

When Twitter Blue is active on your account, a check mark will appear on the Twitter Blue settings page. If you do not have access to the Twitter Blue settings page you can sign up from the main menu. Learn More about subscribing to Twitter Blue.

 

Someone I know is using Twitter Blue on an Android, why can’t I?

We’ve only released this feature on iOS. Android and Desktop will be available in the future. If someone purchased Twitter Blue with an Apple ID and then logged into the same Twitter account on an Android phone, they may have access to some features, but the full experience isn’t fully available yet

 

Multiple account help

I have more than one Twitter account, do I need to pay the Twitter Blue subscription fee on each account?

Right now, you can only have one active Twitter Blue subscription per Apple ID, and each Twitter Account needs its own paid subscription.

 

Can I add Twitter Blue to all of my Twitter accounts during the same purchase?

At this time you can’t add Twitter Blue to multiple accounts during the same purchase. You’ll need to be logged into your Apple ID to complete a purchase, and you can only have 1 active Twitter Blue subscription at a time.

 

What if I have more than one Apple ID?

You can only have one Twitter Blue subscription per Apple ID, so you’ll need to manage your Twitter Blue subscription and payments from whichever Apple ID you used to make your purchase. This is also the same account you’ll need to use if you decide to cancel.

 

I manage several accounts for a group or organization. Is Twitter Blue available for Enterprise?

Since you can only have 1 active Twitter Blue subscription at a time, right now we’re not offering enterprise subscriptions. 

 

Twitter Blue feature help

I paid for Twitter Blue, but I cannot access my subscription features. What should I do?

It might take a few minutes for your features to become available. If you continue to have issues, navigate to Contact Support from your subscription settings. 

What happens to my features if I cancel and resubscribe?

We hope you’ll love Twitter Blue, but if you need to pause or cancel your subscription, access to your features expires at the end of your billing cycle. If you decide to resubscribe, you’ll need to customize your app appearance again, but we’ll leave those Bookmarked Tweets in the folders you made before you canceled. 

 

I need help with Undo Tweet 

First, make sure you have the Undo Tweet setting turned on. Eligible tweets will show an Undo option after you send the Tweet. 

Select Undo before the Tweet Undo period countdown expires (link to how to article). This sends you back to the compose box where you can edit or delete your Tweet.

You can always choose to shorten the Undo Tweet period or skip the Undo option and post your Tweet immediately by selecting Send Now. 

Read How to use Undo Tweet for more information.

 

Where can I find Undo Tweet? 

Currently Undo Tweet is only available on Twitter for iOS. You’ll have access to this feature from a notification after you compose a Tweet and from the Home timeline during your Undo Tweet period. Read more about how Undo Tweet works. 

 

How do I undo my tweet after the notification disappears? 

During your Undo Tweet window, you can undo or edit the Tweet you sent from the home timeline. 

 

Why didn’t my Tweet send?

After you compose a Tweet, you won’t find it in your Home timeline until your Undo Tweet window expires. If you want to skip this intentional delay, you can turn off your Undo Tweet feature in your Twitter Blue settings, or tap Send Now to send immediately. 

 

Twitter Blue payment help

How will you bill me for Twitter Blue?

Your Twitter Blue monthly subscription bills through Apple around the same date each month.

 

Can I change my subscription billing date?

 Please contact  Apple Support directly to handle any payment changes.

 

My payment declined. What should I do?

If you think there’s a mistake, contact your card issuer. You can also change the payment method from your device settings.  If you still need help, please contact Apple Support directly.

 

How do I change the payment method for my Twitter Blue subscription? 

To change your payment method for your subscription, you’ll do it directly from your Apple account in the App Store or in the device settings under your Apple ID’s Payments and Shipping menu. 

 

Help with a bug / error message:

Purchases from this device have been disabled

You may see this error if your Apple ID is set to restricted purchasing like parental controls. If your account isn’t set for purchase restrictions, and you receive this error, please contact Apple Support directly. 

 

Purchase can’t be completed

We’ve released Twitter Blue in Canada and Australia for in-app purchase on Twitter for iOS. We’ll continue to optimize features based on interest and increase the audience to other countries soon. If you are located in Canada or Australia and still see this message, check your network connection and try again later.

 

Can’t connect to App Store

If you have trouble connecting to the App Store, you may be experiencing network or server issues and need to try making your purchase again later. 

 

I’d like to report a bug 

We’re sorry you’re having trouble with Twitter Blue. Please report your issue using the Get Support form accessible from your Twitter Blue subscription menu.

Help managing a Twitter Blue subscription

How do I cancel my Twitter Blue subscription?

This is only the beginning for Twitter Blue.  We hope you’ll love the features we’ve released, but if you need to pause or cancel, you’ll manage your subscription from the Account section of the App Store.  Log with the Apple ID you used to subscribe, go to your Account and tap Subscriptions. From your subscription list, tap Cancel Twitter Blue. Your Twitter Blue features expire at the end of your billing cycle. 

For more help canceling your subscription, contact Apple Support directly.

 

I don’t want Twitter Blue on my account anymore, can I get a refund?

All Twitter Blue subscriptions are non-refundable, including subscriptions on blocked accounts.

Read the Twitter Purchaser Terms of Service and Apple’s refund policy. 

 

Note:   Apple handles all iOS refund and cancellation issues directly. Please Contact Apple Support if you need to connect with an Apple rep by chat, email or phone. Under subscriptions and purchases, click the No Thanks. Continue  button if prompted. 

 

A family member bought this subscription by accident, what should I do?

If you’re part of an Apple family sharing group and wish to cancel a subscription purchased by someone in the group, you must cancel Twitter Blue from the Apple ID that purchased the subscription. 

 

I’m part of an Apple family group, will Twitter Blue be available to everyone in my group? 

Twitter Blue is only associated with the Apple ID that purchased the subscription. It is not available for family sharing. 

 

How do I reactivate my Twitter Blue subscription?

If you had to pause your subscription and wish to join again, from your Twitter for iOS app, tap   to navigate to the main menu. Tap Twitter Blue. Tap Subscribe and follow the payment prompts to reactivate your subscription. Previous settings should appear as they did before you canceled. 

 

Suspended account help:

My Twitter account was suspended, what happens to my Twitter Blue subscription?

A Twitter suspension will not automatically cancel your Twitter Blue subscription, so you’ll need to cancel your subscription through Apple to avoid any further charges. Twitter Blue is non- refundable, even if the Twitter account you purchased a Twitter Blue subscription for is suspended for any reason. 

 

My Apple ID was suspended. How do I cancel my subscription?

For help canceling your subscription, contact Apple Support directly. 

Bookmark or share this article