Super Follows help

Super Follows is about supporting the voices on Twitter you care about most. With your paid, monthly Super Follows subscription, you’ll have access to bonus content and perks specific to each person you Super Follow. You’ll see badges on all your replies to their Tweets too.

Subscription help 

Where do I find my Super Follows bonus content?

How do I set up notifications for Super Follows content?

Where do I find my Super Follows badge, and who else sees it?

If I follow more than one person, do I get multiple badges?

Who sees Super Follows conversations and replies? 

Can I share Super Follows Tweets?

I Super Followed the wrong person, can I transfer my subscription?

How do I cancel my Super Follows subscription?

What should I do if I canceled my subscription, but want to resubscribe?

If I have more than one Twitter account, will I see my Super Follows subscription from all of my accounts?

Will I still be charged if the person I Super Follow deactivates their subscription offering?

 

 

Billing and payment help 

What happens if my subscription payment doesn’t go through?

Why didn’t my payment process?

How will you bill me for my Super Follows subscription?

How do I change my payment method, payment date or billing information for my subscription?

 

Content issues, error messages, and bugs

Why can’t I access my Super Follows subscription content?

I purchased a Super Follows subscription from someone who isn’t creating any Super Follows content, what should I do?

Purchases from this device have been disabled

Purchase can’t be completed

Can’t connect to App Store

How do I report a bug?

 

Suspended account help

My account is suspended, how do I manage my Super Follows subscription?

The person I Super Follow had their account suspended, what should I do?

The person I Super Follow blocked my account, does that cancel my subscription?

 

Subscription help

Where do I find my Super Follows bonus content?

When someone you Super Follow posts bonus Tweets for their Super Followers, it’ll appear on your Home timeline. The content also appears on their profile under the Super Follows Tweets tab, where all Super Follows Tweets they’ve posted are viewable in one place.

 

How do I set up notifications for Super Follows content?

Super Followers on Twitter for iOS can set up notifications so they will be notified when the people they Super Follow Tweet exclusive content. To set up these notifications from Twitter for iOS:

  1. Navigate to the profile of the person you Super Follow.

  2. Tap the Super Following button on their profile.

  3. The Account notification section shows all the notification options. Tap Super Follower only Tweets as well as any other notifications you wish to activate. 

  4. You will now receive notifications when the person you Super Follow posts exclusive Super Follows content.

 

Where do I find my Super Follows badge, and who else sees it?

After you purchase a Super Follows subscription, a “Super Follower” badge will appear next to your name on all of your replies to Tweets by the person you Super Follow. When you Super Follow someone, a public "Super Follower" badge appears next to your name anytime you reply to any of their Tweets.

If you’re on Twitter for iOS, you can change who can see your badge in your subscription settings by selecting the Super Following button on each of the creator’s profiles that you Super Follow. When toggled off, the badge on your replies to a creator’s public Tweets will be hidden from everyone except the creator. Your replies to the creator’s Super Follows Tweets will still be badged, and the creator and their Super Followers will be able to see the badge. We’re still working on this setting for Android. 

 

If I Super Follow more than one person, do I get multiple badges?

A single “Super Follower” badge appears by your name on your replies to Tweets by the people you Super Follow. This badge isn’t specific to any one subscription, and you won’t see multiple badges.

 

Who sees Super Follows conversations and replies?

Super Follows Tweets and replies to them are only seen by other people who Super Follow that same account. Non-subscribers can’t see Super Follows Tweets or replies.

 

Can I share Super Follows Tweets?

As a Super Follower, you are able to Retweet and Quote Tweet Super Follows Tweets. Only other Super Followers will see Retweets, shared links, or Direct Messages of Super Follows Tweets. Non-subscribers will only see your comment in a Quote Tweet, but will be instructed to Super Follow the creator in order to see the Super Follows Tweet.

 

I Super Followed the wrong person, can I transfer my subscription?

If you subscribed to the wrong person, you’ll need to cancel your subscription, then subscribe to the correct profile. All Twitter subscriptions are non-refundable, unless required by law, including subscriptions purchased in error.

 

How do I cancel my Super Follows subscription?

Uninstalling your app will not cancel your subscription, as all cancelations must be carried out through the platform you used to buy the subscription. For example, if you purchased your subscription on:

Twitter for iOS, you must carry out your cancellation on Twitter for iOS or through Apple Support.

Google, you must carry out your cancellation on your Android device, or by contacting Google Support

Twitter.com, you must carry out your cancellation from your profile menu under Super Follows. 

To avoid further charges, cancel your subscription at least 24 hours before the auto-renewal period. Canceling won’t give you a refund for fees already paid. Your access to bonus content from the person you Super Followed expires at the end of the billing cycle.  

Turning off auto-renew on your iOS / Android devices’ app purchasing platform prevents billing for the next payment period, and also unsubscribes you, but won’t refund your purchase. Similarly, when you subscribe to Super Follow someone through our payment partner Stripe on twitter.com choosing to Cancel your plan prevents billing for the next payment period, and also unsubscribes you, but won’t refund your purchase. 

For people living in the EU or UK, you can find Apple's and Google's respective cancellation instructions, related refund policies and model cancellation forms for the App Store here and for Google Play here.

 

What should I do if I canceled my subscription, but want to re-subscribe?

If you cancel a Super Follows subscription and then decide to re-subscribe to the same Super Follows profile, simply repeat the initial subscription process. If you re-subscribe and Super Follow someone during the same billing period you canceled, you won’t get re-billed.

 

If I have more than one Twitter account, will I see my Super Follows subscription from all of my accounts?

Only one of your Twitter accounts can subscribe to and see bonus content from a specific Super Follows’ subscription. 

When you make an in-app purchase, your Apple ID or Google Account, (as applicable), is limited to a single purchase of a specific subscription. If you live in a region where web purchase is available, you'll do so through our payment partner, Stripe, which is also limited to a single purchase of a specific subscription. 

 

Will I still be charged if the person I Super Follow deactivates their subscription offering?

If the person you Super Follow deactivates their offering, your subscription will be canceled and you won’t be charged for the following month. Unfortunately, we cannot refund payment for the current month.

 

Billing and payment help

 

What happens if my subscription payment doesn’t go through?

When the payment provider processes your initial subscription purchase, and/or monthly renewal, they’ll try completing the transaction up to 3 times.

 

Why didn’t my payment process?

If you believe you have sufficient funds to complete your transaction, but are still experiencing issues, review the list below to see some reasons why your transaction might get declined:

  • Did you enter the correct credit card details?
  • Did you enter the correct address, zip code or postal code?
  • Have you reached the daily limit set on your account by Twitter (limits reset daily)?
  • Does your card issuer limit internet transactions? If so, please contact your bank or credit card provider?
  • Have you used a proxy or VPN to access Twitter? Your bank may have an IP verification system that may restrict your purchases. Please contact your bank to see why your card was declined.
  • Did you turn off auto-renew for your subscription?

Still having trouble? Get more help using this form.

 

How will you bill me for my Super Follows subscription?

Your monthly Super Follows subscription is billed through the payment provider you signed up through at the time of purchase. Billing happens around the same date each month.

 

How do I change my payment method, payment date or billing information for my subscription?

Your Super Follows subscription automatically renews on or around the same date each month. You’ll manage your billing and payment information through whatever platform you used to buy your subscription. 

Content issues, error messages, and bugs

 

Why can’t I access my Super Follows subscription content?

It might take a few minutes for your Super Follows subscription to become available. If you continue to have issues, cancel your subscription, log in to your account and resubscribe. You won’t get charged again, and this should activate your subscription.

 

I purchased a Super Follows subscription from someone who isn’t creating any Super Follows content, what should I do?

Super Follows subscriptions are designed to support your favorite voices on Twitter. The bonus content people offer is the full responsibility of people who offer Super Follows subscriptions. If the person you’re supporting isn’t providing the perks listed on their Super Follows preview page, we suggest contacting them directly. If that doesn’t help, you can unsubscribe the same way you purchased the subscription. 

 

Purchases from this device have been disabled

You may see this error if your Apple ID or Google Account is set to restricted purchasing like parental controls. If your account isn’t set for purchase restrictions, and you receive this error, please contact Apple Support directly or find more information at the Google Play Help Center.

 

Purchase can’t be completed

We’ve released Super Follows for in-app purchase on Twitter for iOS and Android as well as web in certain regions. If you still see this message, check your network connection and try again later.

 

Can’t connect to App Store or Google Play

If you have trouble connecting to the App Store or Google Play, you may be experiencing network or server issues and need to try making your purchase again later. 

 

How do I report a bug?

We’re sorry you’re having trouble with your Super Follows subscription. Please reach out by swiping open the sidebar viewable from your Home timeline. Tap Purchases, then Get help.

Suspended or blocked accounts

 

My Twitter account was suspended, what happens to my Super Follows subscription?

A Twitter suspension or locked account will not automatically cancel your Super Follows subscription, so you’ll need to cancel your subscription your subscription through the platform you subscribed from to avoid any further charges. For example, if you purchased your subscription on Twitter for iOS, you must carry out your cancellation on Twitter for iOS. 

If you signed up on twitter.com with our payment partner, Stripe, and your Twitter account gets suspended, your subscription is automatically canceled.

Subscriptions are non-refundable, unless required by law, even if the Twitter account you purchased the subscription for is suspended for any reason.

 

The person I Super Follow had their account suspended, what should I do?

If the Twitter account of the person you Super Follow gets suspended, deleted, or removed from Twitter, your subscription will be cancelled, and you’ll no longer be charged. You’ll receive a notification alerting you that your subscription has been cancelled.

 

The person I Super Follow blocked my account, does that mean my subscription is canceled?

If you are blocked by the person you Super Followed, you’ll get a notification letting you know that you can no longer access your subscription, and should unsubscribe. Since you aren’t automatically unsubscribed, you’ll need to cancel your subscription through the platform you subscribed from to avoid any further charges.

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