About Communities on Twitter

Twitter Communities were created to give people a dedicated place to connect, share, and get closer to the discussions they care about most.

Communities are started and managed by people on Twitter — admins and moderators who enforce Community rules and keep conversations informative, relevant, and fun. People who accept invites to join a Community become members.

Tweets in Communities can be seen by anyone on Twitter, but only others within the Community itself can engage and participate in the discussion.

Note: Currently Communities is available on iOS and web. Android is available as a read-only version. 

Joining a Community

Find each other, create shared experiences, and forge new connections. 

 

Communities overview

 

Who is eligible to join Communities?

To join a Community, you must have a public account. We’re currently working on expanding availability to accounts that are protected.

 

How do I join a Community?

Everyone who is interested in joining a Community will need to be invited into the Community by a moderator or another member. Once a person becomes a member of a Community, they will receive five (5) invitations to invite more members.

Some Communities have open membership. This means that you can join without an invite. On Communities with open membership, you can tap or click on the Join button at the top of the Community's page below the Community's name. The Community's rules will pop up for you to review. If you consent to the Community's rule, tap or click on Agree and join. Please note that the Community rules are in addition to the Twitter Rules.

 

Tweeting into a Community

Once you join a Community, you can Tweet into it. This is different from Tweets to your followers as these Community Tweets will not be sent to your followers’ Home timelines. All Community Tweets (including Quote Tweets) will be visible within the Community, as well as injected into Home timelines of members. Community Tweets are not shown on your Twitter profile.

How to Tweet into a Community

Before you Tweet, Choose your audience by tapping or clicking on Everyone (this will be sent to your followers) or the specific Community (if you are a member of more than one Community, you will see a list of the ones you belong to under My Communities

 

 

Viewing Community Tweets

As a member of one or more Communities, you will see the Communities tab within your Twitter app on iOS, or the sidebar on twitter.com. Once you visit the main Communities page, you will see a Communities timeline containing only Tweets sent into the Communities of which you're a member. You can also navigate directly into a Communities page in order to see a timeline specific to that Community.

 

Leaving or being removed from a Community

At any point, members may leave the Community. Moderators may also remove members from the Community for breaking any of the Community rules.

 

Member reporting

 
How to report a Tweet
Step 1

To report a potential issue, tap or click on the more icon  next to any Community Tweet.

Step 2

Select Report Tweet.

Step 3

Choose the appropriate issue:

  • If you select It breaks the Community rules, the Tweet will be reported to the Community moderator(s).
  • Selecting another option such as, It’s abusive or harmful, will send the Tweet to Twitter for review. Learn more about reporting violations
Step 4

You can provide more info or context to let the Community moderator(s) or Twitter know what was wrong with the Tweet.

Step 5

After you report the issue, you’ll have the option to mute or block the person whose Tweet you’ve reported. 

 
How to report someone
Step 1

Navigate to the account profile and tap or click on the more icon .

Step 2

Select Report.

Step 3

Choose the type of issue you’d like to report.

Step 4

We may ask you to provide additional context around the issue. Read more information on reporting an account for violations

 

Blocked accounts

If an account blocks a moderator, the account will not be allowed to join the Community. If the account is already a member, they will be removed from the Community. This is to ensure Moderators can see all Community Tweets.

 

FAQ for members

 

How do I leave a Community?

To leave a Community, visit its page (via the Communities page or any Tweet tagged within the Community), and tap or click on the Joined button at the top of the page. You will then see an option to Leave the community.

Any Community Tweets (including replies) you made while a member of the Community will continue to exist in the Community.

 

If I leave a Community and change my mind, can I join again?

If you want to join a Community again after leaving, you may use the original invite you received to rejoin. 

 

How do I find new Communities to join?

Currently, you must be invited into a Community to join. The Community page and timeline will be visible to anyone on Twitter if someone shares it with them, but they cannot interact with any of the Tweets and cannot request to join.

 

Will everyone on Twitter see the Communities tab?

Once someone becomes a member of a Community, they will be shown the Communities tab/icon within their Twitter app on iOS, or within the sidebar on twitter.com. Currently this tab is only available to members who belong to one or more Communities.

 

Who can see the list of moderators and members of a Community?

If given a direct URL, anyone on Twitter will be able to view a Community’s timeline, Tweets, and see a list of all moderators and members within the Community.

Administering & moderating a Community

Help bring a Community to life while keeping it focused and fun for everyone. 

 

What is a moderator?

Moderators ensure a healthy, active, and informative Community experience on Twitter. We see moderators having three critical jobs: (1) facilitating meaningful conversation, (2) connecting like-minded people, and 3) developing Community culture.

We expect that most moderators will be active in their Community every day, whether it be Tweeting, reviewing reported Tweets, or inviting new members to join.

 

What are the roles and responsibilities of a moderator?

  • Inviting & managing members
    Moderators are responsible for directly inviting people to join the Community, which would automatically give them access to join.

    Moderators could also Tweet out to encourage people to nominate themselves for invitation, after which they invite them directly to join. Once people have joined the Community, moderators can directly remove members.
  • Administering Community rules
    Each Community may have their own specific rules around conversation. Moderators will be hiding member Tweets that break Community rules.
  • Managing Tweets
    Moderators will be actively monitoring and reporting member Tweets as inappropriate and/or toxic so that they are hidden and do not appear for members in the Community.
  • Generating discussion
    Moderators should actively be in the Community encouraging discussion by Tweeting and/or creating Tweet replies to other Tweets created by members in the Community. Moderators make sure the conversation stays healthy. The more members join a Community, the more content that potentially needs to be moderated.
 

What are the differences between a moderator and an admin?

A moderator (or mod) is someone who helps keep conversations safe and on track in a Community. They are chosen and overseen by a Community admin, and may be tasked with other duties as the admin sees fit.

An admin is the owner of a Community. Their duties may include keeping conversations safe and on track, reviewing member reports, hiding member Tweets, or removing disruptive members from the Community. They may also choose moderators to help with these tasks. Admins are responsible for managing the Community, which includes adding, modifying, and/or removing Community rules, title, and description. As the admin of a Community, you may invite as many moderators as you wish.

 

What is the eligibility criteria to be an admin or moderator?

Twitter’s eligibility requirements for both admin and moderator accounts include:

  • Twitter account must be public (not protected; if an account gets switched to protected, it will lose moderator privileges)
  • Twitter account must be at least six months old.
  • Twitter account must have verified either an email address or a phone number.
  • Twitter account must have two-factor authentication (2FA) turned on at all times. 
  • Twitter account must not violate, or have a history of violating, the Twitter Terms of Service.

To remain an admin or moderator in Communities, you are required to continuously meet these eligibility requirements. Additionally, Twitter will work closely with the admins and moderators of each Community to help them manage their Communities and may monitor for violations of the moderator guidelines. Depending on the severity and history of violative behavior, we may take some or all of the following enforcement actions:

  • Pause your participation as a moderator in Communities.
  • Remove you from Communities.

If we take an enforcement action, we will notify you of the action and its impact on your account. As always, if you violate the Twitter Rules, we may take additional enforcement actions. Please review the Twitter Help Center to learn more.

 
 

Guidelines for admins & moderators

As an admin or moderator in Communities, you are expected to support a healthy conversation in the Community by helping enforce the Community rules using moderator tools. In addition, you are expected to follow these guidelines:

  • Always follow the Twitter Rules and the Community rules of the Communities you moderate.
  • Do not make Community rules that duplicate, violate, or conflict with the Twitter Rules, or encourage behavior or content that violates the Twitter Rules. 
  • Stay active in your Community. 
  • Do not abuse or misuse your Moderator Tools. Abuse or misuse could include any of the following patterns of behavior:
    • Hiding Tweets or replies from the Community members arbitrarily or in an abusive or disruptive manner. 
    • Removing members of a Community arbitrarily or in an abusive or disruptive manner.
  • Do not encourage behavior or content that violates the Twitter Rules or the rules of your Community.         

 

 

Quick do’s and don’ts

Do

  • ...actively Tweet and engage with other Tweets.
  • ...actively monitor and review tasks within the Reported Tweets queue.
  • ...become a face of the Community such that people know who you are and recognize your interest and excitement.
  • ...invite relevant and interested people to join, and encourage members to do the same.
  • ...work to resolve issues with individuals or groups of people, especially before needing to hide multiple Tweets or remove members.     

Don't

  • ...abuse any Moderator Tools, including hiding Tweets arbitrarily or in an abusive or disruptive manner or removing members arbitrarily or in an abusive or disruptive manner.
  • ...make Community rules that duplicate, violate, or conflict with the Twitter Rules, or encourage behavior or content that violates the Twitter Rules.
  • ...send out mass invitations to people who may not be interested in joining; spamming invitations will likely not result in a leaned-in and healthy community.
  • ...remove members specifically on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.
 

Reviewing reported Tweets

You will have the responsibility to review all Tweets that are reported to moderators. When a Tweet is reported, all moderators will receive a general notification. Once you’ve reviewed and determined if any violation of the Community rules has occurred, you will choose to Hide Tweet or Keep. If you decide to hide the Tweet, you will be asked to provide feedback on the rule violation to help the member understand why this action was taken. If you also believe that the Tweet violates the Twitter Rules, please report the Tweet to us by tapping or clicking on Report Tweet to Twitter.

 

Removing a member from the Community

Navigate to the profile of the member and tap or click on the more icon  to remove them. You’ll be asked to provide feedback on the rule violation to help the member understand why this action was taken.

 

Managing a Community

 

Editing Community rules, title, and purpose

Community admins may add and modify Community rules, title, and purpose, as well as remove Community rules.

 

Rule modifications and notifications

Communities must have at least one rule, and can have up to ten rules at a time.

Members of the Community will be notified when there are any changes made to the rules. Changes include adding, modifying, or removing rules. Even making small edits, like punctuation fixes, are counted as changes. However, rules can be reordered at any point, and do not count as rule changes.

If Tweets were hidden for violating a rule that has changed or no longer exists, they will remain hidden.

 

FAQs for moderators & admins

 

I want to create a Community. How do I apply to be an admin?

We are currently working on expanding Community creation access. You can submit a request here and tell us about the Community you’d like to create. You must meet our eligibility criteria to be considered.

 

How many moderators can a Community have?

There are no limits to the number of moderators for each Community. 

 

How many people can I invite into a Community?

Moderators can invite as many people as they would like.

 

What eligibility criteria can I use to determine who can join a Community?

Community admins and moderators must not administer any eligibility criterias for people joining their Communities besides interest in the shared purpose. For example, there can be no eligibility enforcement around protected categories including race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. For more information, see our Hateful conduct policy.

 

What moderation can occur with Communities?

Community moderators have the ability to remove members and hide Tweets that break Community rules. Members of the Community can report a Community Tweet (1) to be reviewed by a Community moderator if you believe a Community rule has been broken, or (2) to be reviewed by Twitter if you believe a Twitter Rule violation has occurred. Non-members can also report Community Tweets they believe may have violated Twitter Rules to Twitter.

 

As an admin or moderator, do I have to enforce Twitter Rules?

All Community content still falls within the Twitter Rules, and any Community rules that are made live alongside the Twitter Rules. If a Tweet gets posted within the Community that goes against the Twitter Rules, report the Tweet. As part of the Tweet review queue, you need only review and action on Tweets that may break the Community rules. 

 

How will Twitter help me as a moderator?

For the initial rollout of Communities, we created a Community specifically for Community admins and moderators. This Community can be used to talk to other moderators, as well as Twitter employees who are building the features you’ll be using every day.

Besides being able to communicate within the special Community built for participants, you will also have direct access to Twitter employees via email and DM, where we will be listening to your feedback and supporting you on any urgent issues.

Do I get paid for being a moderator?

Twitter does not provide payment for creating, administering, or moderating communities.

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