About Communities on Twitter

Twitter Communities were created to give people a dedicated place to connect, share, and get closer to the discussions they care about most.

Communities are started and managed by people on Twitter — admins and moderators who enforce Community rules and keep conversations informative, relevant, and fun. People who accept invites to join a Community become members.

Tweets in Communities can be seen by anyone on Twitter, but only others within the Community itself can engage and participate in the discussion.

Joining a Community

Find each other, create shared experiences, and forge new connections. 

 

Communities overview

 

Who is eligible to join Communities?

To join a Community, you must have a public account. We’re currently working on expanding availability to accounts that are protected.

 

How do I join a Community?

Joining a Community depends on the type of membership the admin has selected.
 

Open
Communities with open membership, you can tap or click on the Join button at the top of the Community's page below the Community's name. The Community's rules will pop up for you to review. If you consent to the Community's rules, tap or click on Agree and join. Please note that the Community rules are in addition to the Twitter Rules.
 

Ask to join + member invites
On Communities with restricted membership that allow member invites, you can send a join request via the Ask to join button on the Community’s page, which will go to the moderator to either deny or approve your request. People who are invited by the moderator team are automatically approved. Once you join, you will be able to send invites to other people on Twitter to join.   
 

Ask to join only
This kind of Community follows the same process as the one above, with the exception of the member-invite capability. You will only be able to send a join request and there are no member invites available once you become a member. 

 

Tweeting into a Community

Once you join a Community, you can Tweet into it. This is different from Tweets to your followers as these Community Tweets will not be sent to your followers’ Home timelines. All Community Tweets (including Quote Tweets) will be visible within the Community, as well as injected into Home timelines of members. Community Tweets are not shown on your Twitter profile.

How to Tweet into a Community

Before you Tweet, Choose your audience by tapping or clicking on Everyone (this will be sent to your followers) or the specific Community (if you are a member of more than one Community, you will see a list of the ones you belong to under My Communities

 

 

Viewing Community Tweets

As a member of one or more Communities, you will see the Communities tab within your Twitter app on iOS, or the sidebar on twitter.com. Once you visit the main Communities page, you will see a Communities timeline containing only Tweets sent into the Communities of which you're a member. You can also navigate directly into a Communities page in order to see a timeline specific to that Community.

 

Leaving or being removed from a Community

At any point, members may leave the Community. Moderators may also remove members from the Community for breaking any of the Community rules.

 

Member reporting

 
How to report a Tweet
Step 1

To report a potential issue, tap or click on the more icon  next to any Community Tweet.

Step 2

Select Report Tweet.

Step 3

Choose the appropriate issue:

  • If you select It breaks the Community rules, the Tweet will be reported to the Community moderator(s).
  • Selecting another option such as, It’s abusive or harmful, will send the Tweet to Twitter for review. Learn more about reporting violations
Step 4

You can provide more info or context to let the Community moderator(s) or Twitter know what was wrong with the Tweet.

Step 5

After you report the issue, you’ll have the option to mute or block the person whose Tweet you’ve reported. 

 
How to report someone
Step 1

Navigate to the account profile and tap or click on the more icon .

Step 2

Select Report.

Step 3

Choose the type of issue you’d like to report.

Step 4

We may ask you to provide additional context around the issue. Read more information on reporting an account for violations

 

Blocked accounts

If an account blocks a moderator, the account will not be allowed to join the Community. If the account is already a member, they will be removed from the Community. This is to ensure Moderators can see all Community Tweets.

 

FAQ for members

 

How do I leave a Community?

To leave a Community, visit its page (via the Communities page or any Tweet tagged within the Community), and tap or click on the Joined button at the top of the page. You will then see an option to Leave the community.

Any Community Tweets (including replies) you made while a member of the Community will continue to exist in the Community.

 

If I leave a Community and change my mind, can I join again?

If you want to join a Community again after leaving, you may use the original invite you received to rejoin. 

 

How do I find new Communities to join?

Currently, you must be invited into a Community to join. The Community page and timeline will be visible to anyone on Twitter if someone shares it with them, but they cannot interact with any of the Tweets. If the Community that is shared with you is open, you will be able to join. If the Community is a restricted one, you can request to join. See more details in How do I join a Community?

On open Communities, you will be able to  join via the Join button, located at the top of the Community’s page below the Community’s name. On restricted Communities, you can request to join via the Ask to join button.   

 

Can I search for Communities?

Once you become a member of at least one Community, the Communities tab will be available to you. Searching for Communities is available through the tab. 

Note: Currently, searching for Communities is available only on web and iOS. 

How to search for a Community
Step 1

Navigate to the Communities tab.

Step 2

At the top of the page, tap on the magnifying glass  icon.

Step 3

In the search bar, search for Communities by name, description, and creator name and handle.

Please note that not all Communities available will surface on search results.

Step 1

Navigate to the Communities tab.

Step 2

At the top of the page, click or tap on the magnifying glass  icon.

Step 3

In the search bar, search for Communities by name, description, and creator name and handle.

Please note that not all Communities available will surface on search results.

 

Will everyone on Twitter see the Communities tab?

Once someone becomes a member of a Community, they will be shown the Communities tab/icon within their Twitter app on iOS, or within the sidebar on twitter.com. Currently this tab is only available to members who belong to one or more Communities.

 

Who can see the list of moderators and members of a Community?

If given a direct URL, anyone on Twitter will be able to view a Community’s timeline, Tweets, and see a list of all moderators and members within the Community.

Administering & moderating a Community

Help bring a Community to life while keeping it focused and fun for everyone. 

 

What is a moderator?

Moderators ensure a healthy, active, and informative Community experience on Twitter. We see moderators having three critical jobs: (1) facilitating meaningful conversation, (2) connecting like-minded people, and 3) developing Community culture.

We expect that most moderators will be active in their Community every day, whether it be Tweeting, reviewing reported Tweets, or inviting new members to join.

 

What are the roles and responsibilities of a moderator?

  • Inviting & managing members
    Moderators are responsible for directly inviting people to join the Community, which would automatically give them access to join.

    Moderators could also Tweet out to encourage people to nominate themselves for invitation, after which they invite them directly to join. Once people have joined the Community, moderators can directly remove members.
  • Administering Community rules
    Each Community may have their own specific rules around conversation. Moderators will be hiding member Tweets that break Community rules.
  • Managing Tweets
    Moderators will be actively monitoring the Community, reporting member Tweets that violate Twitter Rules, and hiding member Tweets that violate the Community Rules so that they do not appear for members in the Community.
  • Generating discussion
    Moderators should actively be in the Community encouraging discussion by Tweeting and/or creating Tweet replies to other Tweets created by members in the Community. Moderators make sure the conversation stays healthy. The more members join a Community, the more content that potentially needs to be moderated.
 

What are the differences between a moderator and an admin?

A moderator (or mod) is someone who helps keep conversations safe and on track in a Community. They are chosen and overseen by a Community admin, and may have additional roles such as:

  • Managing member invitations / requests to join a Community. 
  • Enforcing Community rules. 
  • Reviewing Community Tweet reports for Community rules violations.
  • Encouraging conversation and setting the tone for discussion within the Community.


An admin is the owner of a Community. Their duties may include keeping conversations informative, relevant, and fun, reviewing member reports, hiding member Tweets, or removing disruptive members from the Community. In addition, Admins are responsible for managing the Community, which includes changes to Community name, rules, cover photo, and description. If the Community name, rules, cover photo, and description violate the Twitter Rules, we may take an enforcement action against the Community and/or the admin’s account. 

They may also choose moderators to help with these tasks. As the admin of a Community, you may invite as many moderators as you wish. Only admins can modify the settings of a Community to open them. Under Membership, there are options to choose either Open or Restricted. Once a Community is open, people can then tap or click on the Join button to automatically join.

 

What is the eligibility criteria to be an admin?

Twitter’s eligibility requirements for admin accounts include:

  • Twitter account must be public (not protected; if an account gets switched to protected, it will lose moderator privileges)
  • Twitter account must be at least six months old.
  • Twitter account must have a verified email address or a phone number.
  • Twitter account must not violate, or have a history of violating, the Twitter Terms of Service.

To remain an admin in Communities, you are required to continuously meet these eligibility requirements. Additionally, Twitter will work with each Community to help them manage their Communities and may monitor for violations of the moderator guidelines. 

 

Guidelines for admins & moderators

As an admin or moderator in Communities, you are expected to support a healthy conversation in the Community by helping enforce the Community rules using moderator tools. In addition, you are expected to follow these guidelines:

  • Always follow the Twitter Rules and the Community rules of the Communities you moderate. This includes choosing a Community name, rules, cover photo, and description that do not violate the Twitter Rules.
  • Do not make Community rules that duplicate, violate, or conflict with the Twitter Rules, or encourage behavior or content that violates the Twitter Rules. 
  • Stay active in your Community. 
  • Do not include sensitive media in your Community’s cover photo.
  • Do not abuse or misuse your Moderator Tools. Abuse or misuse could include any of the following patterns of behavior:
    • Hiding Tweets or replies from the Community members arbitrarily or in an abusive or disruptive manner. 
    • Removing members of a Community arbitrarily or in an abusive or disruptive manner.
  • Do not encourage behavior or content that violates the Twitter Rules or the rules of your Community.         
 

Following the Twitter Rules in Communities

Community admins, moderators, and members must follow the Twitter Rules. When we take enforcement actions, we may do so either on a specific piece of content (e.g., an individual Tweet in a Community), a Community, or on an account. We may employ a combination of these options. 

Depending on the severity and history of violative behavior, we may apply some or all of our range of enforcement options, including:

  • Pausing your participation as an admin or moderator in Communities.
  • Removing you from Communities.
  • Removing or requiring edits to a Community name, rules, cover photo, and description. 
  • Temporarily or permanently removing a Community. 
  • Account-level enforcements, including placing an account in read-only mode or permanent suspension.
 

Quick do’s and don’ts

Do

  • ...actively Tweet and engage with other Tweets.
  • ...actively monitor and review tasks within the Reported Tweets queue.
  • ...become a face of the Community such that people know who you are and recognize your interest and excitement.
  • ...invite relevant and interested people to join, and encourage members to do the same.
  • ...work to resolve issues with individuals or groups of people, especially before needing to hide multiple Tweets or remove members.     

Don't

  • ...abuse any Moderator Tools, including hiding Tweets arbitrarily or in an abusive or disruptive manner or removing members arbitrarily or in an abusive or disruptive manner.
  • ...make Community rules that duplicate, violate, or conflict with the Twitter Rules, or encourage behavior or content that violates the Twitter Rules.
  • ...send out mass invitations to people who may not be interested in joining; spamming invitations will likely not result in a leaned-in and healthy community.
  • ...remove members specifically on the basis of race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease.
 

Reviewing reported Tweets

You will have the responsibility to review all Tweets that are reported to moderators. When a Tweet is reported, all moderators will receive a general notification. Once you’ve reviewed and determined if any violation of the Community rules has occurred, you will choose to Hide Tweet or Keep. If you decide to hide the Tweet, you will be asked to provide feedback on the rule violation to help the member understand why this action was taken. If you also believe that the Tweet violates the Twitter Rules, please report the Tweet to us by tapping or clicking on Report Tweet to Twitter.

 

Removing a member from the Community

Navigate to the profile of the member and tap or click on the more icon  to remove them. You’ll be asked to provide feedback on the rule violation to help the member understand why this action was taken.

 

Managing a Community

 

Editing Community name, rules, cover photo, and description

Community admins may add and modify Community name, rules, cover photo, and description, as well as remove Community rules. 

 

Adding or removing moderators

Admins have the ability to add new moderators from the members list, as well as remove existing moderators. 

 

Rule modifications and notifications

Communities must have at least one rule, and can have up to ten rules at a time.

If a Tweet was hidden for violating a rule that has changed or no longer exists, it will remain hidden.

 

FAQs for moderators & admins

 

How many moderators can a Community have?

There are no limits to the number of moderators for each Community. 

 

How many people can I invite into a Community?

Moderators can invite as many people as they would like.

 

What eligibility criteria can I use to determine who can join a Community?

Community admins and moderators must not administer any eligibility criterias for people joining their Communities besides interest in the shared purpose. For example, there can be no eligibility enforcement around protected categories including race, ethnicity, national origin, caste, sexual orientation, gender, gender identity, religious affiliation, age, disability, or serious disease. We do not allow the creation of Communities that are aimed at directing hate, attacking others, or exclusion of people on the basis of protected categories. For more information, see our Hateful conduct policy.

However, we do allow the creation of Communities based on protected categories. Communities can be created around a specific group or allyship. 

 

What moderation can occur with Communities?

Community moderators have the ability to remove members and hide Tweets that break Community rules. Members of the Community can report a Community Tweet (1) to be reviewed by a Community moderator if you believe a Community rule has been broken, or (2) to be reviewed by Twitter if you believe a Twitter Rule violation has occurred. Non-members can also report Community Tweets they believe may have violated Twitter Rules to Twitter.

 

As an admin or moderator, do I have to enforce Twitter Rules?

All Community content must follow the Twitter Rules, and any Community rules live alongside the Twitter Rules. If a Tweet gets posted within the Community that violates the Twitter Rules, report the Tweet. As part of the Tweet review queue, you need only review and action on Tweets that may break the Community rules. 

 

How will Twitter help me as a moderator?

For the initial rollout of Communities, we created a Community specifically for Community admins and moderators. This Community can be used to talk to other moderators, as well as Twitter employees who are building the features you’ll be using every day.

Besides being able to communicate within the special Community built for participants, you will also have direct access to Twitter employees via the Twitter Communities account or DM, where we will be listening to your feedback and supporting you on any urgent issues.

Do I get paid for being a moderator?

Twitter does not provide payment for creating, administering, or moderating communities.

Learn more

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