Note: Your response to these prompts is about your experience with the business that requested your feedback, not about Twitter or the Twitter service.
What happens with my feedback?
Who can see my feedback?
Neither your response nor the fact that you provided feedback is publicly associated with your account. You may be presented with an opportunity to Tweet about your experience with the business after you complete a Customer Feedback interaction.
Can I edit or change my feedback?
Note: Deleting the Direct Message conversation that preceded a business’s request for your feedback will not cause your feedback to be deleted.
I want to give my feedback. How do I share it with a business?
This type of feedback is requested by a business after an interaction you have with them directly. It is not possible to provide this type of feedback without the business requesting it. You can always Tweet and @mention a business to share unsolicited feedback. Some businesses also allow anyone to send them Direct Messages.
Can I collect feedback for my business?
If you’re a business and you want to collect feedback from people on Twitter after you interact with them, please see our information for businesses on Twitter.