What is impersonation?

Impersonation is pretending to be another person or entity in order to deceive. Impersonation is a violation of the Twitter Rules and may result in permanent account suspension.

Twitter users are allowed to create parody, commentary, or fan accounts. Please refer to Twitter's Parody Policy for more information about these accounts. Accounts with the clear intent to confuse or mislead may be permanently suspended.

What if my trademarked brand/business is being impersonated or misused?

Companies and businesses should report accounts misusing their trademarks or brand by filing a complaint under our Trademark Policy. Please review that help page, as there is specific information we will need to process your claim.

Who can report impersonation?

Twitter processes impersonation reports from the user being impersonated or someone legally authorized to act on behalf of the user/entity.

What information do I need to include when reporting impersonation?

In order to investigate impersonation, we need the following information:

• Username of the person impersonating you (or the URL of their profile page):
• Your First and Last Name:
• Your Twitter username (if you have one):
• Address:
• Phone:  
• Brief description of the impersonating content:

If you are not the person involved in the impersonation, but are legally authorized to act their behalf, please include the information above in addition this information:

• Your Name:
• Phone:
• Fax:
• Company Website:
• Company domain email address:
• Your title and legal relationship to the person/entity involved:

How do I report an impersonation violation?

To report an impersonation, please submit a ticket request with the information requested above. Be sure to select 'impersonation' from the drop-down menu. If you submit while logged into your Twitter account, you'll be able to check on your ticket status anytime by visiting your Twitter Support home page and clicking on "check on your existing requests."

If you don't have a Twitter account or are unable to log in to reach the form, please just visit the ticket request form and click the blue "No account? Login problems?" link in the lower-right. Once you've submitted your ticket, we’ll email you a ticket confirmation with more information.